What is personal data?
Personal data means information about a person which enables that person to be identified, whether directly or indirectly, but not including the information of a deceased person in particular.
The personal data we collect
We collect the following personal data:
- ✦Your name, email address and contact details, provided in order to leave a message or ask a question through the forms on the Home, About Us, all service pages and Contact Us pages.
- ✦Your name, email address and contact details, provided so that staff at Millennium Clinic can give you a consultation, through the forms on the Home, About Us, all service pages and Contact Us pages.
Where your personal data comes from
We may obtain your personal data through two channels:
- ✦Directly from you. We collect your personal data during the course of providing our services, namely when you apply to use our services, or when you submit a request to exercise any of your rights with us.
- ✦Voluntarily from you, through surveys, email correspondence or other channels of communication between us.
- ✦From your use of our website, through your browser's cookies.
- ✦Received by email.
- ✦Received by telephone.
- ✦Received as a document.
Why we process your data
We set out the reasons why we need to use this information. The categories of user data collected from our websites are held in the privacy policy for each specific website, and are retained indefinitely or until the user requests that the data be deleted. We collect technical information while you are using our website, for example the browser you are using (Chrome, Firefox, Internet Explorer, Safari) and your IP address. This information is used to develop and monitor the performance of the website.
Your rights as the owner of the data
The owner of the data has the right to inspect the existence and nature of their personal data and the purpose for which it is used. You also have the following rights:
- ✦Right to withdraw consent: you have the right to withdraw consent to the processing of personal data that you have given us, at any time while your personal data remains with us.
- ✦Right of access: you have the right to access your personal data and to ask us to provide you with a copy of it, and to ask us to disclose how we obtained personal data that you did not consent to give us.
- ✦Right to rectification: you have the right to ask us to correct data that is inaccurate, or to complete data that is incomplete.
- ✦Right to erasure: you have the right to ask us to delete your data on certain grounds.
- ✦Right to restriction of processing: you have the right to restrict the use of your personal data on certain grounds.
- ✦Right to data portability: you have the right to transfer the personal data you have given us to another data controller, or to yourself, on certain grounds.
- ✦Right to object: you have the right to object to the processing of your personal data on certain grounds.
Exercising your rights
You may contact our staff through the channels below to exercise your rights under the Personal Data Protection Act and to submit a request under any of the rights above. There is no charge for exercising these rights. We will consider your request and notify you of the outcome within 30 days of the date we receive it.
Information we share
In the course of providing our services we will send you news about marketing activities and promotions, products and services that we believe may interest you, so that we can serve you as fully as possible. If you have agreed to receive such information from us, you have the right to withdraw that consent at any time.
- ✦When we have your consent: we will share personal data with affiliated companies and organisations once we have your consent. For example, where you would like to be offered services other than those available on the website, we will pass your information to a partner or relevant party so that they can contact you.
- ✦For legal reasons: we will share personal data with companies, organisations or individuals outside the company where we believe in good faith that access to, use of, retention or disclosure of that data is reasonably necessary to comply with applicable law or a request from a government authority, or to detect, prevent or address fraud, security or technical issues, or to protect against harm to the rights, property or safety of the company, our other users or the public, as required or permitted by law.
- ✦We may share non-identifying information with partners such as advertising publishers, advertisers or linked websites. Details of our use of cookies are set out below.
What are cookies?
Cookies are text files held on your computer which are used to store details of your internet usage logs, or your browsing behaviour on a website. You can read more about cookies at https://www.allaboutcookies.org/
How we use cookies
We collect website visit information from every visitor through cookies or similar technology, and we use cookies to improve the performance of access to our services over the internet, and to improve the performance of your use of our services over the internet, in the cases set out below.
Details of our use of cookies
We collect website visit information from every visitor through cookies or similar technology in order to log in to the system and to display information that is relevant and appropriate to you specifically, and we hold general website usage information through cookies for the preceding 180 days, in the following cases:
- ✦To help you log in to the website.
- ✦To understand and record website usage information so that we can create a good experience for you when using the website.
- ✦To collect non-identifying information about website visits and activity. We use various standard tools such as Google Analytics, Google Conversion Linker, Facebook Pixel and LINE Tag through Google Tag Manager.
- ✦From your website usage and the activity you carry out on the website, we will create content and advertising that is better matched to the target audience.
The types of cookies we use
- ✦Necessary cookies: the type of cookie that is essential to the operation of the website, so that you can visit and use it normally. You cannot switch off this type of cookie within our website system.
- ✦Analytical cookies: this type of cookie collects information about your use of the website, which is useful for measuring, improving and developing a good experience of using the website. If you do not consent to our use of this type of cookie, we will not be able to measure, improve or develop the website.
- ✦Advertising cookies: this type of cookie records information about website users in order to present products that match the user's interests. If you do not consent to our use of this type of cookie, we will not be able to show advertising that matches your interests.
Anonymous analysis and insight
We will sometimes ask for additional information to help us monitor reach and the performance of our services. For example, when registering for an account we may ask for your country or postcode. This information will be used only in a non-identifying form, to help us see how the website is performing and to improve our products and services in future.
We use Google Analytics to collect and compile all of the information entering our website. We do not share personal data with Google Analytics.
Privacy policies of other websites
This privacy policy applies only to our services and to the use of our website. If you click a link to another website (even through a channel on our own website), you must read and follow the privacy policy that appears on that website separately from ours.
Changes to this privacy policy
We review this privacy policy regularly so that it remains consistent with practice and with relevant laws and regulations. If the privacy policy changes, we will inform you by updating the information on our website as quickly as possible. This privacy policy was last reviewed on the date shown above.